No one turned up on Wednesday 7th and again no one turned up today Thursday 10th. door knocks at 735pm engineer apologising for being late but pitch black and no way could we allow drilling at that time of night also health and safety of the engineer working in the. I was due to be installed today and the engineer has not turned up. It’s run through from the basement and is incredibly rusty so I think the best option moving forward is having a virgin media wall socket installed which obviously requires an engineer. Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. At a PayPoint or Post Office. matt. Hey Virgin Media. V6. We would like to show you a description here but the site won’t allow us. Jan 10, 2019. No, you can keep using the same phone you’ve always used. Great-value deals on unlimited broadband. I am a new customer and an engineer is supposed to come today between 8am - 1pm but no one came. This fixed it immediately. on ‎09-02-2023 18:55. build flat I needed Vodafone to send an engineer out. The brown box outside is all broken, please see the photo. . on ‎21-12-2022 14:10. All forum topics; Previous topic; Next topic; 2 REPLIES 2. I do not work for VM. This is a failed installation, call them up and get them to fix it. Networking and WiFi. You can also view this in the My VM app . Once he finished doing that, he then left advising me to restart my router and the Internet should be back up and running. I'm trying to contact the salesman who I previously talked to but he is not returning my calls. If no joy, try the pre-install team - 0800 0521734. How to restart your equipment properly. You can wait here for a staff member to take your details and make a new appointment, or phone in to customer service to book again. How do I book an engineer. No confirmation received so just rang now and there is no record of the appointment. How do you get through to someone - 5376938. 00 for a broken appointment when they didn't show up. Next door but one had his full installation. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. on ‎10-02-2023 10:41. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. eg 2landline help and support page tells you to follow the step by step instructions; there are no step by step instructions. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. on ‎08-06-2023 16:51. I discussed this at length with the engineer when he visited and specifically asked if there was anything external that could be affecting my signal and he advised that there was not. Test your wireless connection. . on ‎04-10-2022 17:39. Here, you can see if there are any software updates available. The do's and don'ts. Next door but one had his full installation. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Thanks for posting and welcome to the community. Your new appointment details are displayed. Are you sure that you haven’t got a BT socket somewhere in your property? Phone and fibre extra is delivered to this socket. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. A master socket is the main socket for the phone line in your home, not an extension socket. At about 3pm Tuesday I received a notification from the My Virgin Media app informing me "Great news, the network. . @Anonymous User. I have talked to about 10 different people on the phone and on the chat. Still no wifi, no external cable connection, at the very least 7 more planned visits since my last update (including18th, 20th,21st Jan) , all aborted, some without giving any notice so I had to waste a day waiting each time for the engineer to not turn up. • If you select Change Network Settings > From here, you can change or update your WiFi settings. Cable installation. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. Options. Our dedicated, ultrafast network delivers the fastest widely-available broadband speeds to homes and businesses and we’re expanding this through our Project Lightning programme, which could extend our network to up to. Hi all im trying to cancel an engineer appointment which was made by an engineer last week. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. 3 weeks ago. Easiest way is modem mode, because you will present a different MAC address to the Virgin Media DHCP server, by using another router and it will allocate a new IP because of a different MAC address it can see (different from the Virgin Media Hub). On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Broadband Fibre broadband & phone. I ordered my home start setup kit approximately one month ago which arrived today. Engineer booked from 1pm to 6pm to run cable to another room. Status pages said no problems. Booked to start contract with Virgin media online got pre contract and all and booked engineer for Monday to install broadband today is - 5053575. I was suppose to have a face-to-face interview. Get our superfast unlimited fibre broadband. He did not have the 'staples' to move the cables across the room, but said that he was going to report it to virgin as the homeowner being undecided about the box location rather than a lack of equipment. However they may charge a £25 fee if the kit is not in need of replacement. 2: Seeker. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. Engineer no show. Re: No internet after engineer visit. According to the automatic compensation rules I should be entitled to. ÂŁ5. on ‎10-02-2023 17:13. Hi I ordered broadband, home phone and apple 4k TV about a month ago. Also tried reconnecting the landline back in to the. I am going to send you a private message. Hi I applied for virgin media on 28. Felixkat. No, should bi in an omnibus. Just to update the thread, the engineer visit has been booked in. Hi there @Liamnew1, welcome to our forum and welcome to Virgin, we are happy to have you. Options. If a customer wishes to switch to a 360 box then that's an entirely different process, it's classed as a regrade and there would be a fee of £24. - remove the ethernet. Sign out . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . I can only apologise you were having an issue but taking a look this end, I can see you were able to cancel it. Restart your equipment. 08-02-2023 01:51 PM. Automatic compensation under Ofcom rules is £9. Chris. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. I’ve called customer - 5221667. Options. Unlike BT and Sky, Virgin Media runs on its own cable network. Solved: I have an Engineer appointment booked for Friday 13th January but I have a hospital appointment. I called at 12. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't. Reply. Free interview details posted anonymously by Virgin Media interview candidates. I have suffered financia. Forum Member. Prior to this an appointment was made by Nige. Ring customer services and check to see if theres been a signal fault in your area etc and ask if an engineer has been issued a job ticket to attend your premises and if not dont bother answering the door as it could be a rogue vm trader. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipment hadn't been delivered to the warehouse. This happned to me today. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. 4 and there is a potential problem My hub 3 connects to the incoming box on the wall with what looks like an ethernet type connection and cannot be removed and it connects to the router with a screw type add-on fitted by a Virgin Media engineer. How miserable is your service? Engineer didn't show up, didn't give a call, a warning, nothing! What do I have to do now? Wait another - 5131257Press the “Home” button on your Virgin remote control. Sounds like you need a manned engineer install rather than self-serve. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. All you have to do is call 151 confirm your name and address and tell them that. QuickStart, set up and connections. It wasn't a very good service anyway - expensive and poor quality compared to other providers. tvtimes Posts: 9,276. Cannot find details of visit in my account but had email confirming date and approx time 8. We would like to show you a description here but the site won’t allow us. I waited for 30 minutes and went up the receptionist to check that the interviewer had been informed. Nothing has happened. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. Sorry to hear your phoneline is not working. #1 Virgin UK phone support said there was no fault in the area and they would call an engineer #2 Engineer arrived, said there was a fault in the area so did not take a look at my equipment, basically just told me it was oversubscribed in my area and due to everyone working at home and nothing could be done. Virgin wires (Fiber and Copper Telephone) come into the loft; We initially had a landline and ISDN internet from Eurobell ( back in the day ) which became Blueyonder and then Virginmedia which is connected up to the copper telephone wire from Virgin Media; I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along. . It's now nearly 1pm and the My VM app still says between 1pm and 6pm. Reply. Booked it in for Thursday between 8am and 6pm. I was told that the engineer will visit between 8AM-1PM. No texts have arrived, I did check on my third attempt that they had my mobile number correct. Click on any of the available dates and timeslots to reschedule your appointment. matt. had various members of Virgin Media suddenly pop up on screen looking confused then disappear again, and it generally felt as if whoever was meant to be in. on ‎12-01-2023 20:13. Options. I took the day off work for installation and they haven't turned up within the specified time. Account - Cable. When I got a virgin contract, a virgin media salesperson promised me to send an engineer. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. This has been booked for Tuesday however my services are now back up and working. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. There may also be a £9. Does virgin media have a system in place to alert them that an engineer failed to turn up at a job? Monday 29th between 4pm and 7pm was when the engineer should have. 1: A signal issue with the in-built Freeview terrestrial tech. Now booked again - 5249241. After booking a technician slot for today 12-4pm and receiving numerous messages telling me to make sure there was someone aged over 18 to be present, they failed to show and it’s impossible to talk to someone who knows what’s going on !!! My V6 has the dreaded GSOD and is constantly rebooting so I’. 10. Options. TiVo. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. I keep being told to go through my virgin app - 5172253. Downstream power should be between -6 and +10, Upstream power between 34 and 51. Engineer turned up to install inside the property. Re: Landline switch to digital - engineer appointment. In September, whilst getting our kerb dropped the workmen cut through out virgin cable, there was no indication it was in this area and it wasn’t buried at a sufficient depth. TV on the go. I can’t book an engineer online as it says I need to have had an online check first. Isn’t it ridiculous that I have had my Virgin Media broadband for close to 2 weeks now and the company haven’t been able to send an engineer to me to install the VM socket for me. I ordered my home start setup kit approximately one month ago which arrived today. Phone number - 150 from a VM phone, 0345 4541111 from any other phone. Options. Up to speed. Networking and WiFi. Our internet now seems fine and I want to cancel the visit, but I cannot. The engineer was meant to come between 8am and 1pm, but has not arrived yet. V6. I've also tried to find a number on the website but I can't find the right one. 15 per missed appointment: Delays with the start of a. , a Virgin engineer was scheduled (Thursday 12th Jan). 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipment hadn't been delivered to the warehouse. External work not completed in Networking and WiFi 3 hours ago; I have placed an order and had no confirmation of my purchase in QuickStart, set up and connections 7 hours ago; Damaged cable and unusable service. How do I get in touch with - 5174587. They said he ould call this morningto confirm his visit bt. They told me an engineer would visit. They will just waste your time. With this I've created an internet monitoring script to detect when my PC losses internet connectivity. I tried to text and explained I couldn't get. I had a engineer from BT booked for a afternoon visit between 1-5, he turned up at 3, went to work on the phone lines outside and never came back, at about 6pm,I went to look for. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Also, my order with Plusnet is "Unlimited Fibre Extra". If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Learn more. Stream from Virgin Media. Kids were. Switched to Sky and they've been fine. 29/06/07 - 15:54 #1. There was a colonel in the Canadian Air Force who did shit like this completely undetected. If they give you any grief, tell them to cancel it (You. Virgin TV 360. The box should reboot, the power button will turn blue, and it should reset and boot up normally. That's only partly correct. I have successfully charged them ÂŁ20. @Anonymous User. This is not fine, this is not normal and Virgin needs to fix this. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. Get our superfast unlimited fibre broadband. Options. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. I rang up to add an additional box to my account on 16th. matt. Options. We would like to show you a description here but the site won’t allow us. Virgin did not turn up to collect boardband equipment. virgin unit (PLASTIC CASE) fitted outside of the house is falling apart and has water inside the download speed hardwire check is varying between 40 and 55 Mbps max ,should be around 100 plus. Community FAQ Sign in. This estimate is based upon 2 Virgin Media Test Engineer salary report(s) provided by employees or estimated based upon statistical methods. I have booked you in for the next available appointment. I’m new to Virgin Media and I’m due to have a broadband-only package installed on 4th Feb. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been informed wasn't completed) was not done and was given a timetable of 4 to 5. It's been 3-4 hours now and I can see from the router's admin page, it's been stuck at "Requesting CM IP Address" and doesn't connect to the Internet (blue light flashing). OK, so, last night, internet went down, hub flashing green light, no internet. Having been almost caught out by a Microsoft Scam, taking a similar form, I was suspicious, particularly as they did not know my name, but they did know (or guessed) that I was a. Well that's not the engineers fault if you need civils and if it's the guys that do the cable, they ain't virgin media engineers, we're they even in virgin media vans,. Some kind of appointments will not be able to be changed due to the type of appointment they are for. I was supposed to get VM Fibre M500 fitted on Tuesday 6th Dec, the engineer turned up and said I needed a new cable running from the road to the house and this would happen the next day. My question is. Cue several months of waiting. There may also be a £9. We then had a call last week saying that there were no engineer appointments available and the original date. Engineer appointment not showing. Hello kaneledis. Thanks for your reply @Dadocreate, I have checked our system and can see that you have spoken to the team again since posting this. on ‎05-01-2023 15:51. The two engineers out of the four, reported the box problem, but obviously it hasn’t been taken seriously,hence the two. The salary starts at $101,613 per year and goes up to $188,289 per year for the. Stream from Virgin Media. Register or sign in to My Virgin Media at virginmedia. They were supposed to come. 99 for a new landline, but it’s free if you already have one. There’s a broadband issue in your area and our technicians are on the case to fix things. 30/06/19: we submitted another complaint to Virgin Media 05/07/19: another Virgin Media engineer visited to assess the damage 11/07/19:. I'd like to take a look into this for you and see what is happening. on ‎19-10-2022 12:48. Could we please arrange an en. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. • Check the connection is tightly connected, it will make a 'click' noise. No contact. Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Community; Volt. you'll get ÂŁ26. 99 and also possibly an installation or activation fee for the 360 box, although this may be waived if the customer is upgrading to the Ultimate Volt package. I have tried to call and I cant get past contract number as I dont have one yet. Hi, I had an engineer scheduled to come out 25th March but they did not turn up (see attached). 10-09-2022 17:45 - edited ‎10-09-2022 17:47. We would like to show you a description here but the site won’t allow us. 15 if we don’t turn up on the promised day of an. To view this please sign in to My Virgin Media here: My VM. 1 REPLY. Fault occurred over a week ago, logged it with BTGS immediately. Their service has stopped working and it is not fully fixed after two full working days. Re: Engineer keeps not showing up. We would like to show you a description here but the site won’t allow us. Just wait here a day or two for a VM Mod to pick this up and arrange with you. So today I had virgin media installed in my home and when the engineer arrived and began work i went to make us both a coffee but found that we had ran out of milk (My wife was out at work) so I said to the engineer that I was going to nip to the local corner shop to get a pint of milk. Had a text saying an engineer needed to come and do some cabling from the box in the street to the front of my house, with a link for live chat. Check the condition of your phones. staff will book something it takes them a few days to get to threads or ring but. An hour later I saw both the engineers up a ladder looking at the connection box at other end of block and a black box at ground level with doors open. 06-11-2019 9:40. I called again and was told an engineer was needed but the first available. You may also be charged a £25 fee if you want a change to the setup of our services in your home. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. FYI that I do not work for NOW, just a NOW customer trying to help. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. Engineer came yesterday to - 5316582. Click on Your Appointments. Arranged to work from home with my. A VM person will respond in a day or two. £29. Non-fault callouts such as this are a £25 fee. Test Engineer salaries at Virgin Media can range from £37,664-£44,764. Virgin Media services are only available in eligible Virgin Media network areas. The visit will be viewable in your online account shortly - virg. @94_Hoppo wrote: Install router. Any constructive help from Virgin Media would be expected considering the prices they. Megan_L. Options. Hi Chez2681. Hello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. Unacceptable wait for engineer appointment. I had scheduled someone to arrive at 4 p. 3. We thought ee would get it resolved. Posted November 12, 2012. The start up menu didn’t. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. set up and connections. The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied. Previously with NTL, Virgin Net, Cabletel, Cable Online. Engineer was supposed to be installing broadband at my mom's between 1 and 6pm but never turned up, what can she do and does she have a - 5196313 - 2Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. £5. Engineer arrival time not updated on MyVM. -----I've tried using WhatsApp to make contact, but haven't yet got passed the bot. Total Loss of Service. My Virgin Media. Still no option to book an Engineer. Here’s how much we’ll credit you for the following service issues: ÂŁ9. I have been a loyal customer of Virgin's for 12 years. I've booked for an engineer to come this afternoon. This was booked 3-4 weeks ago due to some workmen cutting through the cable, taking my Gig1 broadband down to ab. there is no live chat. Trying to get through to VM to get an engineer as my previous post on here was flagged as "solved" (because I marked the post as helpful?. 0 Kudos. Ok so nearly two months further on. Community. I wondered if someone could send me a link to vm own chat or to book engineer visit ?Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. jpeg1. on ‎23-11-2022 10:23. We would like to show you a description here but the site won’t allow us. also modem has reset itself a couple of times . So I have no idea when I will be connected. You may need to use the. They told me an engineer would visit on Thursday 2nd. I have checked your account and could see that the work order is active and scheduled for 2/3/2022 between 8 AM-1 PM. At the same time I cancelled my virgin TV and broadband service. 2. First someone will come to run a cable from the road. I also want to cancel an engineer appointment scehduled for this Wednesday. on ‎28-11-2022 20:27. on ‎01-06-2022 14:17. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been. All clueless. Virgin Media Data breach. On the video you simply plugin the cable. I do not work for VM. The box itself crashes daily and is unable to access. Virgin had booked in an engineer (s) to come root in a proper connection under my garden, on 6th October as I was given a temporary cable, (hanging off my fence) when I lost TV and Internet a few weeks ago. i have searched VM website but cant find how to make an appointment on line or home to chat to VM. 06-11-2019 9:40. 17-08-2022 15:17 - edited ‎17-08-2022 15:37. Hi, I wanted to check to see if the engineer I booked to resolve my home phone issue is coming today please? I booked the engineer visit - 5340368. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have. There will be a cost of £25. Yes the situation is a bit messy and confused. Gaming Support. DTully. Eliminating the HDMI port & lead is the next step. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. We initially had a message saying that our street was connected to the network and they were on track for installation (we're in Zone 3 London). We have had this same problem on a number of occasions in the past and it has always been fixed with an engineer's visit to the box at the end of our ro. However, yet again, even though they had rescheduled the appointment to today, 2nd of March 2023, with utmost assurance. 3. New build house has virgin media box etc installed. I will be able to get this set up for you. wait here and VM should sort something. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. If you can check the purple envelope top right of your screen that would be great. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Welcome to the community and thanks for taking the time to post here on the forums. also modem has reset itself a couple of times . 00 for the 3 broken appointments. Click Reschedule. TV Services not activated after suspension. Email. 1 ACCEPTED SOLUTION. We would like to show you a description here but the site won’t allow us. Yes the situation is a bit messy and confused. Ran diagnostics, no success so had to book an engineer visit. I was skeptical about the cables coming from the box outside as they appeared damaged and extremely old, upon plugging the cable into the router it refused to connect. A further five days will be needed to connect your broadband. Three recently had a 30-day 4G unlimited package for ~ÂŁ20. Tudor. And I've just wasted about one hour of my time going round in circles on the mobile app and on my PC trying to figute out how to do this. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. An engineer visited my home today to move router and tivo box. Whilst this isn't ideal, it does happen on occ. Options. I happened to notice evidence of at least some IPv6 back in. I'm not in the UK and had to arrange for someone to arrive at 4 p. To be clear, this part-block is only in place for customers who haven't got an appointment in place. i've called up five times today and every time been promised a call back from with an engineer or a manager but have heard nothing. Next. I'm a Very Insightful Person, I'm here to share.